The information on this website fulfils the City’s constitutional obligation, in terms of South Africa’s Promotion of Access to Information Act (No. 2 of 2000), to ensure transparency and accountability in its affairs, and to ensure that that the public has effective access to information about the City and its governance.
The responsibility for Access to Information is housed in the City Manager’s Office.
Public Access to Information Manual
How to request information
To request access to information about a public body you need to complete a Request for Access to Record of Public Body form. This form must then be delivered to the Deputy Information Officer, Dr. Joseph David.
Deputy Information Officer, Dr. Joseph David details:
Fax: 031 311 2171
How do I appeal?
You may lodge an appeal about refusals, fees, delays, and the form on which your information is provided (i.e. on CD or paper). All access to information appeals should be submitted to the delegated office of the Information Officer. All appeals will be forwarded to the Office of the City Manager.
The Information Officer for the eThekwini Municipality is City Manager Sibusiso Sithole.
Sibusiso Sithole's address is:
PO Box 1014, Durban, 4000
Tel: 311 2100
Fax: 311 2170
Durban City Hall
E-mail: metroceo@durban.gov.za
How long does it take?
The law dictates that your request must be met within 30 days. However, because it can take longer to find the record that has been requested, the City is allowed to extend the period by a further 30 days. The Information Officer must tell you if your request will take longer than 30 days. If you have not received the information within 30 days (or the extended period), the law regards this as a ‘refusal,’ and you may appeal.
Do I have to pay?
Yes, you usually pay R35 for an application fee, and an additional fee, based the size of paper, for each photocopied page, except if you:
- are a single person whose annual income, after permissible deductions, does not exceed R14 712 a year
- and your life partner/spouse together have an annual income that does not exceed R27 192, after permissible deductions
- are looking for personal information about yourself
- are looking for information that is automatically available